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Today, customer contact takes place via many channels. Whether sales, service or information channels – isolated solutions are often used, which lead to an inefficient coexistence of different IT systems.
An omnichannel strategy poses major challenges, especially for IT architecture. We support you in the implementation and help you to build a future-proof IT landscape.
This is what we can do for you
Maximum customer satisfaction and unique customer experiences
With omnichannel processes, you can meet increasing customer demands and create consistent customer touchpoint management. A modern omnichannel system with smooth features is essential for high service quality and a unique user experience. We know the processes behind omnichannel solutions and help you to increase process efficiency and reduce costs.
Whether it is Click & Collect, Click & Ship, Order from Store or Dropshipping – how the goods get to the customer plays a central role in an omnichannel strategy.
Click & Ship
Goods ordered online by the customer are delivered directly to the customer’s home.
Click & Reserve
The customer reserves goods for a certain period of time in a physical store via an online order.
Click & Collect
The customer purchases goods via an online order and then picks them up on site at a physical store.
Order from Store / Endless Aisle
If the goods are not available in a physical store, the customer orders them online in the store together with a salesperson.
Ship to Home
The customer buys goods locally in a physical store and then has them sent to their home instead of taking them with them.
Dropshipping
Delivery of the ordered goods directly from the supplier’s (consignment) warehouse to the customer’s place of residence.
The customer is the focus of an omnichannel strategy. It is therefore imperative that any type of return can be processed consistently across all channels.
Return by Mail
The customer returns goods by post that he ordered online or purchased in a physical store.
Exchange by Mail
The customer exchanges goods ordered online or purchased in a physical store for other goods by post.
Return to Store (by Mail)
The customer returns goods ordered online on site at a physical branch or returns the goods by post to a physical branch.
Exchange at Store (by Mail)
The customer exchanges goods ordered online on site in a physical branch or sends the goods by post to a physical branch for exchange.
Expert knowledge for download
Omnichannel Retailing
Omnichannel retailing describes the seamless transition between all available communication and sales channels.
On our poster, we have clearly summarized the various processes involved in omnichannel fulfillment and returns.
Interfaces, modules and data movements
With SAP CAR, SAP has created a comprehensive omnichannel system for retail. We have already successfully implemented customer projects with it and can implement and support project plans from a single source.
We have clearly summarized the various interfaces and modules on our poster.
Retail control loop with UDF & replenishment planning
With SAP CAR, SAP has created a comprehensive omnichannel system for retail
We have already successfully implemented customer projects with it and can implement and support project plans from a single source.
On our poster we have clearly summarized the disposition with UDF and Replenishment Planning.
